For the first time. Effective Economic Resource Optimization solutions for demanding, real-time service environments.

Real-time scheduling problems. Impossible decision choices. Demand predictions that are more often wrong than right. Pointserve is at the forefront of making these kinds of challenges go away. We are a leading provider of service supply chain management solutions that allow smart companies, for the first time, to integrate, automate and optimize the performance of their distributed service operations. Pointserve's Economic Resource Optimization (ERO) solutions enable customers to predict service demand, then plan, schedule, and execute service delivery in a way that maximizes value across their extended enterprise.

Pointserve’s comprehensive product suite has been designed specifically to deal with the complex reality of today’s distributed service operations. Today, Pointserve software synchronizes intelligent decision making across all service related functions, from territory planning and resource planning, through customer appointment setting and resource scheduling, to real-time dispatching. In short, from end-to end.

Pointserve delivers major gains in operational efficiency and customer satisfaction, and creates opportunities to generate significant incremental revenue from new services. Pointserve delivers significantly more value than our competitors because our software was built for service organizations from the ground up. Key differentiators include:

		Full Time Horizon Coverage ERO solutions address service activities spanning the full range of time horizons, from long-term strategic planning, through multi-day planning and day-ahead scheduling, to real-time event handling.
		Goal Driven Economic Optimization Pointserve's underlying Optimization Platform works by using business goals, costs, and values to tune a generalized economic model of the customer's business. Our solutions are highly accurate, flexible, and adaptive - ideally suited to the complex, dynamic nature of the services industry.
		Operational Simulation and Analysis (OSA) An OSA based Value Impact Assessment is the first stage of our structured, ROI-focused engagement process. OSA tools use customer data to demonstrate achievable, quantifiable performance improvements and prioritize ERO solution capabilities.
		Modular Product Architecture Pointserve's product suite comprises a comprehensive range of modules designed for rapid integration into a customer's existing infrastructure. This flexible design allows customers to implement an entire service supply chain solution or deploy individual components as needed.
		Optimization "On-Demand" Pointserve’s products are available via a hosted delivery model as well as traditional on-site deployments. We are focused on minimizing time-to-value, and offer programs for deploying fully integrated systems that enable customers to hit pre-defined performance targets within weeks.