Dispatch overwhelmed. Hidden capacity going unused. Workforce continually out of touch. When your service team is operating with whiteboards and radios, customer satisfaction is the last problem you end up solving. Pointserve can give you a way to reverse that trend. With our wireless Workforce Management solution, companies have the control, responsiveness, and flexibility required to meet today’s business and IT challenges - including deregulation, mergers, increased competition, tighter margins, public safety issues, demands for higher service levels, and complex requirements for systems integration, billing, and reporting.

Pointserve’s core Workforce Management solution combines the functionality of our Dispatch Management, Mobile Productivity and Reporting modules - all powered by our Goal-Driven Economic Optimization - into a solution specifically designed for service companies. Additional modules for customer Appointment Management and Planning can be added as required. Pointserve provides a range of connectors to popular CIS and billing systems.

With Pointserve’s Workforce Management solution, you can uncover hidden capacity in your existing workforce, improve responsiveness to last-minute events and emergencies, access real-time information for better field visibility, and analyze operations to support better decision-making.

World-Class Decision Support

With Pointserve’s Workforce Management, managers and executives can capture the entire customer transaction - from first phone call to follow up - then analyze this data to pinpoint and analyze problems, uncover hidden capacity, boost productivity, improve customer service levels, and develop an effective, precisely targeted, long-term strategy.

	GPS Capability provides real-time visibility of the location of field resources, maximizing your level of operational control.
	Efficient data capture and time-stamping with comprehensive logs of customer and organizational activities for data mining and report generation purposes.
	In-depth reports enable accurate tracking of workforce productivity, real-time monitoring, and historical performance comparisons.

Key Workforce Management capabilities:

	Map-based dispatch with street-level routing for improved dispatch visibility, response time, decision-making, and rapid system adoption.
	Management-by-exception monitor panels and filtering which let the dispatcher focus on situations requiring his or her attention - so that dispatchers spend less time monitoring daily events.
	Scalable, multi-region dispatching that enables the system to scale as you add new field service representatives and/or dispatchers - and supports real-time simultaneous dispatching of multiple geographic regions.
	Optimized service delivery resulting in narrower time windows, better on-time performance, reduced drive time and mileage, minimized overtime, and complex skill set matching.
	Increased dispatcher efficiency with intuitive user interfaces, which help dispatchers maximize accuracy, reduce errors, and successfully manage a greater number of resources in the field.
	Improved field productivity based on wireless access to key information, intelligent closeout screens, and support for field upselling.