Product brand equity increasingly dependent on service quality. Service processes increasingly outsourced to people you don’t directly control. Don’t worry, help is at hand. Pointserve offers a new level of visibility and control to companies delivering service through a network of third party call centers and service contractors. With our web-based Third-Party Service Network solution, companies can rapidly deploy “one-touch” appointment scheduling and optimized service fulfillment across their extended service supply chain. Pointserve enables companies to deliver consistent, high-quality service. Brand equity goes up and operational costs go down. Nirvana.

Pointserve’s core Third-Party Service Network solution combines the functionality of Pointserve’s Appointment Management, Resource Management, and Reporting application modules - all powered by our Goal-Driven Economic Optimization. The core solution can be expanded with a full range of Planning modules, as well as Dispatch Management and Mobile Productivity applications for optimized same day change management.

With Pointserve’s Third-Party Service Network solution, companies can rapidly add capacity to meet increased service demand, extend geographical coverage and offer new service products. By optimizing collaboration among all parties involved in the service supply chain, customer satisfaction is maximized and everyone’s productivity is improved.

Providing visibility across the service supply chain

Pointserve’s solution provides each party involved in the service delivery network with the visibility needed to optimize their piece of the process.

	National and regional service contractors can accurately forecast service demand, and optimize the routes and schedules for individual contractors.
	Contact center companies can intelligently schedule customer appointments based on the capacity actually available, based on service type, service time and service location.
	Individual service contractors can view and select packages of work that suit their availability and work preferences.

Key Third-Party Service Network solution benefits:

	One-touch customer scheduling eliminates the “phone-tag” that normally occurs between the customer, the contact center and the service provider.
	Optimized schedules and routes improve on-time arrival and provide an accurate basis for computing mileage reimbursements for individual service contractors.
	Additional service provider efficiency gains are enabled by handheld devices, and the ability to view appointment details, work instructions and maps from any Web browser.
	Powerful configuration tools allow new service types and technician skills to be easily added. Services, skills and preferences can be differentiated by region, customer or service provider.
	Spare parts are optimally coordinated with scheduled customer service appointment times, improving customer satisfaction and minimizing shipping costs.
	Robust operational reporting allows the performance of all parties to be monitored, compared and where necessary, improved.