Pointserve is re-engineering the service supply chain for companies that sell and support equipment through a network of franchised dealers. With our Web-based Equipment Dealer Network solution, companies can rapidly deploy “one-touch” appointment scheduling and optimized service fulfillment across their distributed dealer operations. Pointserve helps to increase revenues by leveraging your brand, your existing customer base, and your network of dealers - all at the same time.

Pointserve’s core Equipment Dealer Network solution includes Appointment Management, Resource Management and Reporting application modules - powered by our Goal-Driven Economic Optimization. Dispatch Management and Mobile Productivity modules can be added for operations needing to manage a high level of same day change.

With Pointserve’s Equipment Dealer Network solution, you can aggregate your customers, connect them directly with local service providers, enhance the customer experience, offer a unique range of services, and help create new market opportunities for your company.

	Customers can find the services they need on the Web, schedule these services, and receive real-time appointment confirmations - all through a single point of contact.
	Local dealers who deliver services to the customers can improve productivity and leverage the Web to reach new customers and strengthen relationships with their existing customer base.
	Corporate managers can extend the reach and effectiveness of their corporate Web sites, rapidly offer new services to customers, and enjoy significantly enhanced visibility into dealer service operations.

Key Equipment Dealer Network capabilities:

	A solution that fits your branding made possible by configuring the solution "look-and-feel” to match your existing Web site - extending and enhancing your trusted brand.
	Enhanced corporate reporting for accurately monitoring customer demand, tracking dealer compliance, measuring dealer productivity, and enhancing overall decision support.
	“One-touch” customer scheduling improves the consistency and quality of the customer experience as well as improving dealer CSR productivity.
	Centralized dealer appointment management across all contact channels – on-line customer scheduling, jobs booked via centralized CSRs and jobs booked by local dealer representatives.
	Optimized technician schedules and routes lower dealer costs though reductions in drive time, mileage, late time, overtime, and avoiding unnecessary truck rolls.
	Technician portal provides on-line access to individual schedules, maps, driving directions and work order information.