Real-time help based on solid business and change management realities.

People are the crucial ingredient in making Pointserve solutions succeed. We have built our operations-based training program on the business and change management realities that are often given less than prime time attention. That’s why our operations-based training doesn’t just tell you how to use our products. It helps you learn to do your job better.

To help customers maximize the value of Pointserve’s implementations, we offer a structured, comprehensive program designed help your team do their job more effectively.

Support is a serious subject at Pointserve. It’s something we expect to be satisfying beyond the normal expectations of our customers. That’s why we offer a complete set of maintenance and support services. We are committed to providing first-rate customer support that ensures maximum uptime and performance of our solutions.

Our support services include designated customer contacts for personal, dependable service and continuity of care. We also provide 24/7 help desk availability along with email and web access to support for flexibility and convenience.

All Pointserve products are designed for maximum uptime, with fully redundant hardware and software. We also maintain a dedicated, frame-relay network to operational sites so we can monitor system operations, resolve problems, and install product updates. Pointserve offers Silver, Gold, and Platinum customer support levels based on customer needs.