Service supply chain management solutions for your business using goal driven economic optimization

Where are we now? Where do we want to be? How are we going to get there? These are the three driving questions no Pointserve project can proceed without. That’s why we recommend that we rapidly progress to a Operational Simulation & Analysis (OSA) – where our consultants get to the root of what’s the best way to get to the full rewards of the Pointserve value proposition. Then, and only then, do we move on to detailed integration and deployment planning. To speed time-to-value, we offer rapid deployment and phased delivery options that can quickly lead to a self-funding ERO program – a win-win for everyone. This flexible, customer-centric engagement approach allows us to be responsive to a wide variety of customer needs, requirements, and business objectives.

Operational Simulation & Analysis

Pointserve can quickly model the customer’s current business processes during the early stages of the engagement cycle, providing a highly accurate assessment of the cost savings and service improvements resulting from a Pointserve solution implementation. We can also explore the effects of changes in business process and operating parameters - so you can investigate the impact on your business of changes like new customer accounts or strategic acquisitions. We use our OSA tools to drive these opportunity assessments - exposing the power of our goal driven economic optimization in the earliest stage of the customer engagement.

Change Management

Change management is a critical component to the successful deployment and the realization of value from Pointserve’s solutions. Due to the process-intensive, people-driven, and change-hesitant nature of service operations, the effective management of the change process and properly phased adoption of new technology are a primary focus throughout our implementation methodologies.

Following the initial Assessment, each Pointserve engagement moves through the following processes:

The Planning stage is typically driven by the results of the OSA. It results in the development of an ROI-based business case that combines a phased integration and deployment plan, together with recommendations for business process changes focused around achieving the customer’s vision and business objectives.

Pointserve adheres to a structured engagement management methodology to ensure rapid and seamless implementation of our solutions. Where appropriate, we will also help select system integration partners. Our approach standardizes implementation activities and allows us to quantify, refine, and consistently repeat past successes. This process minimizes project risks, keeps communication channels open, and assists our customers in rapidly realizing their business objectives.

Pointserve is focused on minimizing time-to-value for our customers. This is achieved with a mix of capabilities including our robust delivery methodology, varied implementation experience, deep domain expertise, strategic partnerships, and our products’ ability to integrate "out-of-the-box" with many leading enterprise software and wireless communications systems.

Following successful deployment, Pointserve offers a range of services to ensure that our solutions continue to deliver the maximum possible value. These services range from product upgrades and training to support of major change management initiatives. Our services also include tuning of optimization services using our Operational Simulation & Analysis tools - for ongoing system improvement.