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Operational Simulation & Analysis (OSA)

Increase Your Service Productivity

Growing and improving service operations. Technician retention. Customer retention. Rising fuel costs. Lack of time for operational and strategic planning. Minimal capacity for new revenue. These are pressures that every service organization faces. But imagine if you could…
  • Quickly determine the economic impact of strategic decisions.
  • Balance objectives between increasing revenues and reducing costs.
  • Have an economic framework from which to make financial decisions.
  • Have visibility into actual operational performance.
  • Make operational decisions that are directly tied to the operational realities you face.
  • Increase shareholder value, while increasing customer and employee satisfaction

There’s a solution to help you reach all these targets. The Pointserve Operational Simulation & Analysis is the “next practice” consultative approach that delivers understanding and insight into the business, including the operational execution level; output and recommendations for today with specific dollar returns; and prioritized recommendations for tomorrow through a fast and cost effective model which cuts to the core issues quickly.
Standard analysis deliverables include:
  • Cost-of-service model
  • Productivity, utilization, & KPI performance analysis
  • Recommended territory & work area plans
  • Recommended static routes
  • Sensitivity & value analysis
  • Practice recommendations
  • Process assessment & readiness for change

Economic Impact of Strategic Decisions

This goal-driven economic optimization focuses on all aspects of the service life cycle, and simulates and evaluates the “dollars-and-cents” impact of adjustments to each element within the equation.
  • Travel Costs
  • Technician Compensation
  • Technician Availability
  • Technician Efficiency
  • Skill & License Requirements
  • Hard & Soft Costs of Late Arrival
  • Continuity of Care
  • Territory Plan Constraints
  • Visit Intervals for Recurring Work
  • Training and Cross-training
  • Overtime
  • Etc.
Routing and Sequencing
The results are dramatic. The following diagram shows the options and analysis of a routing and sequencing plan for a service delivery company. Pointserve can simulate multiple scenarios and provide tangible decision criteria for selection of the optimal plan.


Operational Simulation & Analysis
Summary

Pointserve’s Operational Simulation & Analysis addresses the pressures, opportunities & challenges faced by service company executives. It provides a quick, cost-effective way to gain a comprehensive analysis of business operations, and delivers tangible value by improving business performance. Better decision making is supported, and key information is provided for input into other processes, such as service offerings design, calculating the true “cost of service,” and compensation plans.

The financial opportunity is amazing. Pointserve’s typical analysis shows a potential savings of $400 - $1,600 “per technician per month” by applying Pointserve's recommendations.

Contact the Pointserve at salesinfo@pointserve.com to learn how a small investment can yield big returns for your company.

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Suite 300
Austin, TX 78746
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