Our people are a crucial ingredient in making mobi solutions succeed for our customers. mobi’s professional services team understands the business and change management realities as well as the technical requirements associated with introducing best practices for optimizing service delivery.
The mobi process typically starts with an Operational Simulation & Analysis (OSA) to evaluate the economics of your business. This is followed by detailed deployment planning and data integration. To speed time-to-value, phased delivery options provide a quick path to a self-funding program – a win-win for everyone.
Our services team has a wealth of knowledge across a wide variety of customer operating models, business requirements, and objectives allowing them to quickly understand and implement mission critical solutions to our customers’ unique requirements.
Operational Simulation & Analysis (OSA)
mobi’s services team quickly models the customer’s current business processes during the early stages of the engagement creating a baseline. Then mobi runs a number of scenarios to compare to the baseline. This provides a highly accurate assessment of the cost savings and service improvements that can be expected with a full rollout.
An OSA also provides the ability to explore the effects of different business process or operating environment changes such as the impact on business performance by adding large volumes of new customer accounts through strategic acquisitions.
Implementation process flow
Following the initial Assessment, each mobi engagement moves through the following processes:
Solution planning
The Planning stage is typically driven by the results of the OSA. In this stage we develop an ROI-based business case consisting of a phased integration and deployment plan along with recommendations for business process changes focused on achieving the customer’s vision and business objectives.
Solution delivery
mobi services employs a tried and true delivery methodology. Our services team members have years of implementation experience, deep service delivery industry domain expertise, understand how to navigate strategic partnerships, and have extensive experience integrating mobi solutions with many leading enterprise software and wireless communications systems.
Solution enhancement
mobi offers a range of services to ensure that our solutions continue to deliver the maximum possible value. These services range from product upgrades and training to support of major change management initiatives. Our services also include tuning optimization models using the Operational Simulation & Analysis tools – for ongoing system improvement resulting in improved business performance.
Training
All mobi services team members are experts in conducting hands-on training for our customers.&mbsp;Training improves job performance by assessing specific areas of customer interaction on which to focus. mobi’s structured, comprehensive training programs are designed to help your team do their job more effectively.
Support
mobi support services include designated customer contacts for personal, dependable service and continuity of care. Additionally, we offer an optional 24/7 support center, email access to support personnel and web access to support, for flexibility and convenience.
All mobi products are designed for maximum uptime, with fully redundant hardware and software. The company maintains a dedicated, frame-relay network to operational sites in order to monitor system operations, resolve problems, and install product updates.
Contact mobi
Contact mobi for more info on our Customer implmentation options: