Service supply chain management solutions for your business using goal driven economic optimization

You have an eerie feeling, don’t you? A kind of X-File-ish, extra sensory perception that the service supply chain technogeeks know something big about how to deploy technology that the rest of you don’t know. But it’s vague. Undefined. Puzzling. Well, Pointserve is moving you out of the Roswell zone. Web Services, EDI, XML, JMS, TCP/IP, SOAP, UDDI, are no longer part voodoo science. At Pointserve, we know our protocols. We know our technologies. We know what it takes to help you take the leap to service supply chain solutions that will amaze and astound you. Our Integration Framework supports rapid integration with your ERP, SCM, CRM, billing, and legacy systems. We fit right in even when others haven’t. And in the process, we leverage and complement your systems so that they are worth more not less. Imagine that.

ERO solutions are based on a modular application structure and robust integration layers that enable customers to deploy just the components they need today, leveraging capabilities in current systems and expanding the solution as their business grows and their needs evolve. For example, companies that have already automated their field service operations can extend their existing systems to drive greater value through economic optimization. The layers described below power all Pointserve ERO solutions and provide accelerated time to delivery and ROI.

The process management layer manages the execution of business processes across multiple applications within a company and between business partners. This layer manages a sequence of steps across a network of distributed applications to achieve a specific business objective.
The transformation layer is a mapping between an application data model and a common XML interface. Utilizing XML allows the transformation of message contents from one format to another. This layer supports the integration of applications that need to share the same information but have different data formats.
The messaging layer provides queuing, guarantees delivery of messages, and supports both synchronous and asynchronous messaging. This layer enables communication between distributed and disparate applications.
Adapters provide connectivity between applications and the messaging layer. The J2EE-based connector architecture provides standards-based integration interfaces that allow connection to any packaged application or enterprise system. Standards support includes SOAP, WSDL, UDDI, XML, HTTP, JCA, and JMS.

High cost, complicated, lengthy deployments are a thing of the past. With our modular application structure and proven implementation processes, Pointserve offers an accelerated time to deployment which rivals any competitor. Leveraging standards-based technologies and common APIs, Pointserve solutions support rapid integration with existing enterprise applications, billing systems, wireless data networks, interactive voice response (IVR) systems, and other related applications.

For the real-time enterprise, managing the service supply chain is about extending it to enable collaboration with business partners and customers. With this in mind, Pointserve’s Optimization Platform provides the critical missing link for enabling real-time interactions between service organizations, their customers, and their business partners. Combined with our Integration Framework, Pointserve ERO solutions enable companies to pull together disparate operational links into one tightly integrated and optimized service supply chain.