Pointserve’s uses Operational Simulation and Analysis technology to take the guesswork out of strategic planning. Business managers and consultants can rapidly model, simulate and analyze different operational scenarios, allowing them to select the ones that best achieve their defined economic goals. Simulations are typically based on the client’s forecast demand combined with their historical operational data, business assumptions, and key performance indicators - to ensure that the simulations accurately reflect real-life service operations.

From Planning to Execution

The Strategic Planning tools are powered by the same Optimization Platform that is driving the client’s daily operational decision making. As a result, many of the decisions made during the strategic planning process can be readily applied to daily operations by simply modifying optimization model parameters. This enables service organizations to rapidly respond, in the best possible way, to dynamically evolving market and competitive conditions.

Scenario Analysis

Pointserve’s Strategic Planning tools help companies identify new ways to optimize business performance by evaluating the potential cost savings achievable through various business process changes. By running through a range of scenarios, companies can accurately understand the real trade-offs between operating costs and customer service levels – before rolling any changes to the field. This capability provides senior managers with a new level of business analytics to better understand their operations and help them make the best possible business decisions.

Strategic Planning tools help companies answer questions like:

	How does changing a third party service provider's pay structure impact total operating costs and work distribution?
	How would a resource staffing reduction impact the ability to meet existing service level agreements?
	What level of staffing would be needed to support a new national customer account?
	How would a proposed set of operational changes impact overall service operations?
	How might a business acquisition affect the operations and profitability of the company?
	Would consolidating field service operations bring value to the bottom line?