Reporting & Analysis applications provide managers and executives with the business intelligence they need to make effective operational decisions. Based on time-stamped work order and technician data, managers are able to generate detailed real-time and historical reports viewable by browser in both tabular and graphical formats.

Powerful business intelligence

Managers and executives can analyze a variety of reports to pinpoint and resolve problems, monitor regulatory compliance, fine tune performance, track individual technician productivity, analyze overall workforce productivity, review personnel costs for union negotiations, and enhance overall decision support. Reports provide a wealth of standard and configurable reports, using both real-time and historical data. Reporting also includes an archive database that retains production data for an extended period and enables managers to conduct historical comparisons.

Business value

Pointserve’s Reporting & Analysis applications support greater productivity, with up-to-the-minute performance metrics and ability to compare results across technicians, workforces (internal and external), and regions. In addition, companies are able to achieve greater efficiency and improved management, with quick resolution of workforce or customer disputes by allowing users to pinpoint root causes and take action.

Standard reports

Examples of standard reports include local service center fulfillment rates, technician efficiency, regional efficiency, missed time windows, technician schedule and status, and daily field activity log. Managers are also able to generate custom reports using tools that are robust and easy to operate.