Mobile Productivity applications enable field technicians and managers to access real-time information on mobile devices and wirelessly connect to back-office applications. Field staff are able to perform multiple duties more efficiently and effectively – reducing costs and delivering better service to the customer.

Empowering your face to the customer

For most service organizations, field staff are the primary customer contact points - the face they present is critically important. Leading companies recognize the value in using this face time to strengthen the customer relationship and up-sell additional products and services. With Pointserve’s Mobile Productivity applications, technicians are better equipped to do their core work, and can be prompted to up-sell additional services while interacting with the customer.

Information you need in the field

Pointserve’s applications provide technicians with the ability to quickly and accurately review schedules, send and receive work orders, exchange text messages and receive emergency alerts in real-time. Staff can also record completed jobs, capture a customer’s electronic signature, and notify the service center of an order’s closed status in real-time. Additionally, the mobile applications are able to ‘store and forward’ information when out of wireless coverage areas, a capability not found in browser-based applications.

Wireless communications and devices

Mobile Productivity applications are linked to dispatching offices via public mobile data, circuit switched, LAN, Satellite, and private radio networks. Pointserve can assist companies in the selection of the most appropriate wireless carriers and hardware devices to meet their individual business needs.

Providing individual technicians and managers in the field with all the information they need in the palm of their hand, Pointserve’s Mobile Productivity applications extend the Planning and Execution applications out to the field.