Dispatch Management applications allow companies to better manage field staff that need to respond to a high level of same-day schedule changes. Intuitive, schedule board and map based user interfaces enable the distribution, tracking, and management of work orders across both internal and third party workforces. Dispatchers are able to manage more field staff, more effectively with reduced training and experience.

Map-based dispatch with street-level routing

Dispatch Management applications typically replace the wall maps and whiteboards that serve as the heart of many service organizations’ dispatch functions. Intuitive user interfaces present a detailed electronic map with icons to indicate the location and status of each field resource. By monitoring the different icons, dispatchers can track the real-time location of each worker or truck, view individual work orders, zoom in and out of regions, view street-level route maps, and re-assign work orders by dragging-and-dropping icons on the map.

Management by Exception

Dispatch Management applications include monitor panels with powerful filtering capabilities that allow the user to see an aggregated views of their workforce and to be notified of situations that need immediate attention, such as changes in technician status, unassigned work orders, late appointments, and emergencies. Dispatchers can focus on responding to critical situations such as gas leaks, downed power lines, or cable outages without having to spend time managing routine activities.

Support for multiple regions and contract workforces

Pointserve’s applications allows dispatchers to manage large service vehicle fleets across multiple regions, efficiently dispatch time-sensitive work orders, and track the location and status of each vehicle in each dispatch region. The applications support the seamless management of third party providers along with internal resources.

When combined with Pointserve’s Mobile Productivity and Reporting applications, Dispatch Management provides a comprehensive workforce management solution for the most dynamic service organizations, such as those in broadband and utilities industries.