The word modular makes your vendor laugh. A dashboard is something that happens in an airbag joke. To hear our competitors talk, you would think doing service supply chain solutions is a walk in the park. Until you discover much later on that it’s more like a walk on the wild side. All modules in the Pointserve Economic Resource Optimization (ERO) suite are designed for rapid integration into a customer’s existing transaction processing infrastructure. The modular design allows customers to implement an entire service supply chain management solution or deploy individual modules as needed or implement application functionality as an extension of existing systems. As a result, Pointserve can partner, rather than compete, with traditional enterprise software vendors.

ERO Planning Modules are grouped into the following categories:

		Strategic Planning Enables business managers to make optimized strategic business decisions, such as identifying the value of a potential acquisition. Uses Operational Simulation and Analysis (OSA) capabilities.
		Demand Forecasting Enables business managers to accurately predict future distribution of services by geography and time. Typically feeds the Territory, Resource and Multi-day Planning and Appointment Scheduling processes.
		Territory & Resource Planning Enables business managers to determine optimized geographical territories and resource levels required to meet the forecast service demand. Utilizes OSA technology to examine costs of alternative scenarios.
		Multi-Day Planning Enables business managers to optimally distribute work across any number of future days in a way that maximizes net business value. Particularly useful for complex recurring visit service processes.

ERO Execution Modules are grouped into the following categories:

		Executive Dashboard Provides operational managers with the ability to easily view a snapshot of their operations, combined with the operational controls needed to rapidly respond to real-world situations.
		Appointment Management Allows CSRs, customers and third party business partners to intelligently schedule appointments via call centers, the Web or local service centers based on the availability of appropriately skilled resources.
		Resource Management Enables service managers and technicians to optimize the assignment of resources to customer appointments and create the most efficient schedules and routes. Supports remote technicians.
		Dispatch Management Provides dispatchers with management-by-exception tools and a map-based user interface to handle the distribution, tracking, and management of work orders across both internal and contractor workforces.
		Mobile Productivity Enables field-based workers and managers to remotely access required information and maximize productivity, which improves operational efficiencies and customer service levels.
		Reporting & Analysis Provides managers with operational reports and more advanced analyses to support informed decision-making.