 Products / Mobile Applications
Pointserve’s Mobile applications enable field technicians and managers to access real-time information on mobile devices and wirelessly connect to back-office applications. Field staff is able to perform multiple duties more efficiently and effectively – reducing costs and delivering better service to the customer.
Field staff are the primary customer contact points - the face they present is critically important. Leading companies recognize the value in using this face time to strengthen the customer relationships and use it as an opportunity to up-sell additional products and services. With Pointserve’s Mobile applications, technicians are better equipped to do their core work, and can be empowered to up-sell additional services while interacting with the customer.
Pointserve’s applications provide technicians with the ability to quickly and accurately review schedules, send and receive work orders, exchange text messages and receive emergency alerts in real-time. Staff can also record completed jobs, capture a customer’s electronic signature, and notify the service center of an order’s closed status in real-time or ‘store and forward’ information when out of wireless coverage areas, a capability not found in browser-based applications. Technicians are able to request turn-by-turn directions in the field to assist getting to the next location.
Mobile productivity applications can link to dispatch management via public mobile data, circuit switched, LAN, Wireless 802.11, and Satellite networks. Pointserve can assist companies in the selection of the most appropriate wireless carriers and hardware devices to meet their individual business needs. |
