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Pointserve’s Appointment Scheduling allows organizations to schedule customer appointments based on availability of appropriately skilled resources and, most important, at the lowest marginal cost to your organization. Pointserve’s Appointment Scheduling supports the full range of customer contact methods, including customer self-service via the Internet, by phone to an internal CSR or to a third party business partner, and in person at a local branch or service center. Intelligent Appointment Choices
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products / Appointment Scheduling
Transparent to the end-customer and to the CSR, Pointserve’s intelligent appointment scheduling evaluates multiple scenarios, in real-time, and based on forecast trends and historical data. Users are presented with appointment time windows that achieve a balance between maximizing efficiencies and satisfying customer needs. Pointserve’s Economic Modeling engine ensures that scheduled appointments meet a company’s business objectives while providing the best service for the customer. Appointment Scheduling addresses one side of Pointserve’s unique bi-directional optimization -- providing appointments based on forecasted service demand. Unlike competitor’s solutions that promise first and worry about fulfilling the request later, without regard to availability or skills, Pointserve’s approach ensures efficient scheduling and fulfillment of appointments - without committing to what cannot be delivered. | © Copyright 2009 Pointserve |