ServiceMaster Selects Pointserve For Service Optimization Solution

The Leader in Delivering America’s Service Brands for Home and Business will Deploy Service Optimization Solutions in Multiple Operations

Austin, TX - August 3, 2004 - The ServiceMaster Company (NYSE: SVM), a leader in providing outsourcing services for more than 10.5 million residential and commercial customers’ homes and businesses announced the selection of Pointserve Inc. as its strategic supplier of service optimization software today. A phased-deployment is planned in the more than three hundred and twenty branches, and will include more than five thousand service professionals that comprise Terminix’ North American operations.

“Pointserve was able to demonstrate scalable optimization engines that solve the more complex planning and scheduling problems we see across our business,” said Jim Goetz, CIO of ServiceMaster. “Their ability to provide us with references at companies using similar solutions was very important to our selection process. In addition, we value Pointserve’s willingness to help us drive our front-end business process analysis and reengineering efforts, and the flexibility of its solution as we look to deliver high value across a diverse range of operating companies.”

ServiceMaster is the dominant service provider in North America, with a strong portfolio of market-leading brands including Terminix, TruGreen, American Residential Services, Rescue Rooter, American Mechanical Services, ServiceMaster Clean, American Home Shield, AmeriSpec, Merry Maids and Furniture Medic. The company’s operations embrace the full spectrum of service planning, scheduling and delivery processes. The selection of Pointserve reflects ServiceMaster’s desire to provide its brands with a truly comprehensive suite of configurable, optimization driven applications that significantly enhance customer responsiveness while increasing service professional productivity.

“Pointserve’s technology creates huge advantages for both our customers and our service professionals. It will allow us to communicate ’on-demand’ with our service professionals and ultimately will provide a better service experience for our customers,” said Ed Phelan, Vice President, Service, Quality Assurance and Six Sigma for Terminix. “This technology is a win-win for our customers and service professionals.”

Various modules from Pointserve’s Economic Resource Optimization (ERO) suite will be used by ServiceMaster, providing capabilities from service planning through emergency dispatch. Configurable templates will enable rapid branch-level deployment, while offering highly flexible reporting and control at the regional, divisional and corporate levels – essential for optimizing operations across a distributed, branch-based organization.

“We are very pleased to be working together with ServiceMaster, within a rigorous Six Sigma environment, to advance the ’state-of-the-art’ for distributed service optimization solutions,” said Ed Powell, CEO of Pointserve. ” Service is an increasingly important differentiator for most enterprises, and we look forward to delivering ERO solutions to ServiceMaster and other leading companies across a rapidly increasing number of vertical markets.”

About ServiceMaster

ServiceMaster currently provides outsourcing services for more than 10.5 million residential and commercial customers. As America's Service Brands for Home and Business, the core service capabilities of the Company include lawn care and landscape maintenance, termite and pest control, plumbing, heating and air conditioning services, cleaning and disaster restoration, furniture repair and home warranty.

These services are provided through a network of over 5,400 company-owned and franchised service centers and business units operating under leading brands which include Terminix, TruGreen ChemLawn, TruGreen LandCare, American Residential Services, Rescue Rooter, American Mechanical Services, ServiceMaster Clean, American Home Shield, AmeriSpec, Merry Maids and Furniture Medic.

About Pointserve

Pointserve’s mission is to supply a full range of optimization web-services and applications that enable customers to predict service demand, then plan, schedule, and execute service delivery in a way that maximizes value across their extended enterprise. Pointserve’s Economic Resource Optimization (ERO) suite has been designed specifically to deal with the complex reality of distributed service operations. Today, specific ERO modules synchronize intelligent decision making across all service related functions, from territory planning and resource planning, through customer appointment setting and technician scheduling, to real-time dispatching.

ERO solutions typically deliver operational efficiency gains of 15% to 25%, lead to significant revenue growth through improved customer retention, and enable clients to offer new high-value service products. Through development and implementation of such systems, the Company strives to provide its customers with the compelling competitive advantage they need in an increasingly aggressive marketplace.