Pointserve understands the unique needs and business fundamentals of improving customer satisfaction while reducing costs.

Benefits of Pointserve's Economic Resource Optimization

Improved Customer Satisfaction & Retention

Reducing windshield time is not always about simply eliminating the costs associated with driving and additional wear and tear on your vehicles. In many industries, service and delivery representatives are the face of the company. By investing time in serving customers, field technicians, CSR’s and delivery resources provide feedback and can be effective sources to serve and retain customers.

Increased Resource Capacity

Doing more with the same or fewer resources is the goal for operations teams. The efficiencies that accrue from structuring more logical routes and daily plans save costs and free up resource capacity. In good times these efficiencies handle new growth well, and empower field resources to identify new business and provide superior service to maintain existing customers. In tighter times efficiencies provide outstanding service with a right-sized staff.

Reduced Operations Costs

Pointserve’s Economic Resource Optimization platform is revolutionizing service and delivery across a wide array of industries, by allowing users to organize, align, promise and deliver services in a way that maximizes the value to the enterprise. Pointserve implements an economic model of your business to improve operational efficiencies and enhance visibility so you get the Right Technician to the Right Place at the Right Time with the Right Stuff at the Right Price.

Our solutions are as unique as your business. Regardless of the requirements of the customers or the industries you serve, Pointserve can implement an economic model of your business that computes the financial impact of any decision you make regarding how you plan, promise, and deliver services. Pointserve typically increases global efficiency by 15-25%.

EcoEcoValueValue

Pointserve can help your company contribute to the greening of the environment, based on both respect for the global community, and a wise and necessary business decision. Simply by reducing driving miles, your organization contributes to the greening of the environment. In addition, mounting legislation will eventually require organizations to comply with emission standards.
Take advantage of this EcoEcoValueValue now. Start base-lining operations today to take advantage so that you are prepared to realize concepts included in the proposed Cap and Trade legislation around carbon credits that are on the way.

Gas prices also fluctuate, often rising or falling by 50% in a short period of time. In order to plan for these widespread variations, Pointserve’s Economic Model considers “What If” scenarios and models these effects– increasing EcoEcoValueValue.

Contact us to get info on how Pointserve helps companies recognize the Business Benefits of Economic Resource Optimization