A world-class web-based planning and scheduling suite provides the building blocks to super charge your service and delivery operation.

INNOVATION / Optimization Platform

Economic Modeling and the Optimization Platform

Pointserve’s Optimization Platform utilizes a unique economic modeling approach, to achieve optimum outcomes regarding business goals, costs, and values in dollar terms.  As a result, Pointserve’s solutions are accurate, flexible, and adaptive, and ideally suited to the complex, dynamic nature of the services industry.

Pointserve applications

Accelerated Time to Value

Pointserve’s approach is based on the principle of simultaneously considering all provider costs and value elements to maximize the net economic value to a customer’s business.  Using information about a customer’s business goals and operational data from their existing systems, Pointserve’s consultants define an economic model of the customer’s service operations.  During production, the Optimization Platform uses this model to allocate appointments and deploy service resources to maximize operational performance against the customer’s defined business goals. 

Forecasting Engine

This engine uses historical job data and a range of advanced algorithms to forecast the volume, type and geographic distribution of service demands for any future date. Over time, the work history progressively enhances the accuracy of the forecasting models. 

Multi-Day Planning Engine

This engine performs multiple planning functions to optimally manage large amounts of future work across any time period, optimally distributing work across the available resources, respecting all constraints including complex recurring visit patterns. 

Appointment Scheduling Engine

Forecast orders are dynamically replaced with real jobs as the work comes in, ensuring that fully optimized appointment times are presented for each new service request.  This engine ranks available customer appointment windows based on the forecasted workload, actual resource availability and a full range of cost and value factors.

Resource Scheduling Engine

This engine optimally assigns specific resources to firm customer appointments and optimally inserts maintenance orders from a pool of work that is automatically managed based on SLA requirements to sequence all the jobs for a given resource to create optimized routes and detailed schedules. 

Real-Time Engine

This engine optimally manages any same-day changes that need to be made to customer appointment times and resource schedules resulting from real-time events, including:  unavailable resources;  visits canceled;  emergency work orders; vehicle failures;  parts shortages;  extended job durations; and drive times.

GIS Engine

The Geographical Information System (GIS) engine Geo-locates service addresses, calculates point-to-point drive times and distances, and creates street level maps and turn-by-turn drive directions;  generating a “travel matrix” of the minimum times and distances between each service stop and any other potential “next” stop.

Powering the Application Modules

Together, these six optimization engines effectively provide a full suite of Optimization Services to power both Pointserve and third party applications. These Optimization Services are accessed via XML messages making them ideally suited for a hosted “on-demand” environment.