Competition for limited consumer dollars. Soaring expectations. Appointment window constraints. Ample choices of providers. Being able to differentiate oneself from the field is a tall order, but critical to survive and prosper. So how to solve the dilemma of providing better service, while driving down the cost to provide that service? Through Pointserve’s Service Lifecycle Optimization. Your customers are happy, and your business thrives.

Narrow time windows and improved on-time performance are key drivers of customer satisfaction and reduced churn.

Property Service is a rapidly expanding line of business. With increased competition and higher customer expectations in their traditional markets and in many new markets, Property Service companies need differentiated service offerings with a major focus on improving customer satisfaction. Pointserve solutions utilize unique optimization approaches to support tighter time windows and minimize late time - resulting in better customer experiences that can increase satisfaction and strengthen loyalty.

In this era of personal and property service offerings proliferation, competition is fierce.

Property Service organizations are being forced to reduce prices, driving the need to reduce expenses while significantly improving operational efficiency. Pointserve’s optimized solutions enable schedulers and technicians to spend more time on value-added tasks, resulting in significant gains such as 20-30% reductions in drive time per job and rework calls. In addition, Pointserve solutions have enabled companies to serve nearly 30% more jobs per hour without an increase in headcount.

In the wake competition, Property Service companies are beginning to cross-sell and leverage technicians across multiple service lines.

To achieve desired cost savings and efficiency gains, Property Service organizations are requiring technicians to perform multiple services per customer visit. Pointserve’s optimization solutions allow companies to easily manage the complexity of multi-skilled technicians across multiple lines of business - eliminating the need for multiple technicians to visit a customer to perform different services.

When the business revolves largely around the fleet and associated logistics, efficiency is key.

Delivering services associated with geographical locations requires extensive travel, ever-increasing fuel and vehicle expense, and large blocks of time invested in arriving at the right place at the right time. Pointserve focuses on streamlining the logistics process and optimizing the territory assignments, routing sequence, appointment scheduling and daily planning for the service personnel.