Competitive nightmares. Down-turned economy. Complex networking and communications problems. End-to-end anxiety. No wonder Pointserve’s solutions have been so welcomed in industries that need things to happen exactly when they promise they will happen. Like in the the medical equipment repair industry, for example. By streamlining and simplifying the service process, Pointserve helps make things happen like they should...not just about like they should.

Original Equipment Manufacturers (OEMs) are focusing on service as a competitive differentiator.

Most Product Service organizations deliver service through a multi-contact process of diagnosis, scheduling, and delivery which can result in a poor and inconsistent customer experience. Pointserve solutions improve customer service by enabling a one-touch scheduling experience, reducing the divide between the call center and the engineers in the field. Our solutions also support SLAs by offering tighter time windows and better on-time performance - for greatly improved customer satisfaction and loyalty.

Operating efficiently within an extended network of distributed entities is a constant challenge.

The Product Service supply chain consists of a complex network of 3rd party providers, OEMs, and other corporate customers. This network requires intelligent, optimized collaboration - not simply electronic data transfer - to maximize efficiencies across the extended service supply chain. Pointserve’s solutions combine a unique optimization approach with web-based interfaces for appointment and resource management, enabling optimized collaboration across a distributed network of service centers.

Product Service organizations need ways to manage their growing complexity and dynamism.

The Product Service environment is dynamic and complex - companies must make complicated scheduling decisions involving a wide range of skill sets and customer needs, and they must be able to respond quickly to changes in business objectives. Pointserve’s goal driven economic optimization is uniquely suited for this environment - our solutions are designed to rapidly respond to changing business needs and to handle the complex problems inherent to Product Service delivery.

Product Service organizations are looking to leverage existing infrastructure to add value to service delivery.

Most Product Service companies have invested heavily in inventory management or customer relationship management systems that capture data but don’t leverage it to improve service delivery operations. Pointserve extends a company’s existing systems, harnessing the wealth of data stored there to replace manual processes with automation and optimization. Then we put the necessary pieces in place, from appointment and resource management to strategic planning, to achieve collaboration across the service supply chain.

Driving costs out of the business without sacrificing efficiency is a key business goal.

Companies in the Product Service industry are looking for ways to reduce expenses while increased operational productivity. In addition, OEMs are demanding that service provides offers lower prices for existing services. Pointserve’s optimized solutions enable dispatchers and technicians to spend more time on value-added tasks, resulting in significant gains such as 20-30% reductions in drive time per job. In addition, with Pointserve solutions companies can serve nearly 30% more jobs per hour without an increase in headcount.

Product Service organizations need ways to facilitate long-term strategic planning

Most companies use some form of complex spreadsheet as the only formal method to model operations for long-term planning. These capabilities are time-consuming to construct, and they operate using summarized data rather than actual operational data. Pointserve take the guesswork out of strategic planning by providing the ability to forecast, model, simulate, and analyze operational scenarios using real operational data - companies can then select the model and scenario that best achieve their defined economic goals. Pointserve’s planning applications are powered by our unique goal driven economic optimization.