Pointserve
Pointserve: Perspective Focused Decision Support
Delivery Services

  • Food
  • Home Health
  • Building Materials
  • Taking the product to the customer’s doorstep. Conquering logistics, load capacities and sequencing, all while providing “service with a smile.” It’s Pointserve’s strong suit. Our economic modeling analyzes each action, interaction, and alternative, and provides the recommendations to maximize the outcomes – for the business and the customer.

    What Does It Look Like?
    A sample Pointserve Delivery Services implementation:

    • Phase 1
      Pointserve provides Scheduling, Routing, and Capacity Planning products that leverage existing information as well as projected economies to improve performance. Workforce capacity increases up to 15% as technicians are able to complete more jobs per day.
    • Phase 2
      Pointserve delivers Appointment Management with Optimization Services, enabling optimized appointment scheduling with narrower time windows through the Customer’s call center, the local office, or online. Customer satisfaction improves significantly and operational efficiency increases 5-10%.
    • Phase 3
      Pointserve provides additional Optimization Services to further optimize existing solution modules, enabling the creation of optimized daily schedules, with driving directions and maps, for each technician. Pointserve’s optimization technology is delivered via a Web services model. Late appointments and drive times are significantly reduced as operational efficiency increases an additional 10-15%.

    Accuracy and timeliness are critical attributes for Delivery Service market.

    The product is not the differentiator in this market…the logistics are. Having the ability to take the right products to the customer, in the right sequence, and at the right time are the concurrent goals of the Delivery Services market segment. Keeping costs low is the challenge, but Pointserve solutions utilize unique optimization approaches to offer tighter time windows and minimize late times – for greatly improved customer satisfaction and loyalty.

    Driving costs out of the business without sacrificing productivity is a constant challenge.

    Delivery companies need to find ways to increase the capacity of their existing workforce and vehicle fleet – increasing efficiency without increasing costs. Pointserve’s optimized solutions enable schedulers and technicians to gain 20-30% more productivity, allowing them to serve nearly 30% more jobs per hour without an increase in headcount.

    Pointserve
    110 Wild Basin Rd S
    Suite 300
    Austin, TX 78746
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    Tel: (512) 617-5300
    Fax: (512) 617-0466
    Toll Free: 1 (877) 943-9433

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