Pointserve

Combining real world expertise and best practices with the flexibility to configure optimized solutions as unique as your business.

industries / Textile Linen and Uniform

Pointserve Solutions for Textile and Linen Delivery Companies:

Align the number and type of resources to meet your customer’s demands.
Introduce more time for customer care and upselling.
Efficiently design optimal routes considering geography, capacity and job types.
Dramatically reduce operational costs.
Introduce “what if” monthly, weekly or daily route planning.
Model the cost of acquisitions and organic growth.

Challenges – Whether you deliver mats, uniforms or linens to hospitals, restaurants or other service customers, the personal face you put on your service for your customer is critical. Establishing and maintaining a long-term relationship between your staff, your company and your customer is essential in a price-driven market.

Tightening up routes can save hundreds of dollars in variable costs per route per month and allow your Customer Service Representatives (CSR) to act as valuable sales resources for existing customers and those prospects they drive past every day. But – you can’t just go about rearranging routes any time, any way – there are customer relationships to consider, capacity balancing, and of course the impact on the production plant.

Solution – Gradual re-alignment of routes allows you to achieve peak efficiency without major disruptions. Transform your business using Pointserve’s intuitive Web-based Application Suite to gain more control of your service and delivery resources and to model specific business needs. Changing just a few customers a week requires regular planning, facilitated by an automated system which keeps all of your business goals and requirements in mind, all the time.

Looking ahead, your company’s growth will come through organic means, as well as mergers and acquisitions. Allowing leadership to balance growing and merging territories to meet business goals is critical.

Pointserve's Application Suite is powered by our revolutionary Optimization Platform. One size does not fit all. Each branch can build its own model to address the needs associated with their economic and geographical setting, urban, rural, and other unique attributes.

Pointserve’s modular Application Suite deliver solutions as unique as your business. Companies can tailor their solution by choosing from a variety of software modules and then easily configure the system to meet their unique deployment needs. The result is that Pointserve’s solutions enable route planners to spend more time on value-added tasks, such as retaining and generating new customers. Pointserve solutions have enabled companies to serve nearly 30% more jobs per day without an increase in headcount.

Deployment Options - All of Pointserve’s capabilities can be centrally hosted and delivered in a Software as a Service (SaaS) model - matching costs to benefits or alternatively installed directly in your company’s data center. Pointserve’s modular solution can be purchased as a monthly subscription with minimal up-front charges.