Combining real world expertise and best practices with the flexibility to configure optimized solutions as unique as your business.

industries / telecommunications

Poinserve Solutions Help Telecommunications Companies:
  • Improve visibility into field operations for better control and communicate with field technicians.
  • Provide point-and-click access to schedule information, customer history, and dispatcher messages.
  • Uncover hidden capacity in your existing workforce.
  • Improve responsiveness to last-minute events and emergencies, access real-time information for better field visibility, and analyze operations to support better decision-making. 
  • Enable companies to serve nearly 30% more jobs per hour with no increase in headcount.
  • Provide tighter time windows and improved on-time performance - for greatly improved customer satisfaction and loyalty.
  • Support field technicians in effectively up-selling services. 
  • Deliver greater responsiveness and accuracy - resulting in significant gains such as 20-30% reductions in drive time per job and repeat trouble calls.
  • Scale as you add new field service representatives and/or dispatchers.
  • Increase dispatcher efficiency with intuitive user interfaces, which help dispatchers maximize accuracy, reduce errors, and successfully manage a greater number of resources in the field.
  • Improve field productivity based on wireless access to key information, intelligent closeout screens, and support for field upselling.

Challenges - Today’s telecommunications companies offer a diverse set of services; television, Internet, voice and mobile communications.  When consumers are bombarded with choices, the company with the best customer service stands out. 

In a real-world environment with an ever-changing mixture of real-time dispatch requests, scheduled installations, and routine maintenance work it’s likely that some important customer commitments will be missed or overlooked.  Unnecessary truck rolls are also common, and are a target for cost-control.   Automating the routine tasks of Customer Service Representatives and Dispatchers allows them to spend more time with each customer and more time helping field personnel to be most effective.

For revenue opportunities, Telcos are looking to mobile, in-the-field upsell technologies with low customer acquisition costs and a streamlined back-office process. 

Solution - Pointserve solution grew out of the telecommunications industry.   The system was built to serve the complex operating environment that your companies deal with every day.  Pointserve is currently increasing productivity, improving utilization, reducing operational costs, and effectively managing the workforces of several major telecommunications companies.  

Have a legacy workforce management system?  No problem.  Pointserve also has proven experience integrating with major customer care and billing solutions.  We take pride in our ability to be flexible and work creatively with our customers and partners to utilize our solutions in the most effective manner -- helping super charge an existing legacy workforce management solution by integrating our optimization engine, providing powerful appointment booking applications or deploying our full service optimization suite.

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Deployment Options - All of Pointserve’s capabilities can be centrally hosted and delivered in a Software as a Service (SaaS) model - matching costs to benefits or alternatively installed directly in your company’s data center.  Pointserve’s modular solution can be purchased as a monthly subscription with minimal up-front charges.