Combining real world expertise and best practices with the flexibility to configure optimized solutions as unique as your business.

industries / facilities maintenance

Pointserve Solutions Help Facilities Maintenance Companies:
  • Align the number and type of resources to meet your customer’s demands.
  • Increase the number of services orders per resource.
  • Dramatically reduce operational costs by creating efficient routes.
  • Introduce exception management for dispatch and planning.
  • Introduce Web-based appointment scheduling to increase ease of doing business.
  • Ensure vehicles are being used efficiently with in-vehicle GPS feed maximizes operational control and dramatically reduces unauthorized vehicle use.
  • Model the cost of acquisitions and organic growth.

Challenges - In today’s ultra-competitive business climate, Facilities Maintenance companies are being forced to reduce prices, reduce expenses and keep up the same high quality of service. The best service at the best price is the key to winning new business and retaining existing customers.

Solution – The power of Pointserve’s economic optimization makes it possible to make use of hidden capacity in your existing operations while monitoring key customer service factors such as on-time arrival, sending the right person to the right job, and setting visit times that fit in and around your customer’s schedules.

Whether your business is driven by customer appointments or by scheduled visit patterns, with Pointserve’s Web-based Application Suite you can gain more control of your service resources and model specific business needs.  Pointserve's Application Suite is powered by our revolutionary Optimization Platform.

Pointserve’s solutions let your managers manage and technicians focus on wrench time rather than windshield time, typically resulting in 20-30% reductions in drive time per job and rework calls.   
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Deployment Options - All of Pointserve’s capabilities can be centrally hosted and delivered in a Software as a Service (SaaS) model - matching costs to benefits or alternatively installed directly in your company’s data center.  Pointserve’s modular solution can be purchased as a monthly subscription with minimal up-front charges.